Malina Casino - Pelaajan kotiutus on viivästynyt.

Dear Casino Guru team,

I am reaching out regarding my pending withdrawals from MalinaCasino.com. I have a total jackpot win of €3,232.15 from Wonderpot. I submitted multiple withdrawal requests starting on February 22, 2026, but the funds have not yet been credited to my account.

The casino support has repeatedly replied with generic responses stating that my withdrawals are "under review" and asking for patience, without providing a clear processing date. According to their policy, withdrawals are processed within 3 business days, yet the first withdrawal (22/02) is still pending.

I have all necessary documents ready for verification and am willing to provide them immediately to expedite the withdrawal process.

Despite my attempts to resolve this directly with support, there has been significant delay beyond their standard processing time. I am requesting your assistance to ensure that MalinaCasino completes the processing of my withdrawals without further unnecessary delay.

I have attached screenshots of my withdrawal history and communication with the casino support team as evidence.

Thank you for your attention and assistance. I look forward to your prompt response and guidance on how to proceed.

1. Kind regards,

[Redacted]

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Dear Tyga18,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello Attila,

I would like to provide an update regarding my withdrawal of €3232.15.

I have repeatedly requested Malina Casino to allow me to complete KYC verification, but they responded that it is "not necessary" and still do not provide me with the option to submit my documents.

I would like to highlight that I have previous experience with this casino: when I requested a withdrawal of €100, they also did not allow me to perform verification, and I eventually chose to cancel the withdrawal.

This time, I do not intend to cancel my withdrawal, and I cannot proceed without being able to complete KYC.

I would appreciate your guidance on how to resolve this situation, as it prevents me from accessing my winnings.

Thank you for your attention.

Dear Tyga18,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Tyga18,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Malina Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Malina Casino representative to join this conversation and participate in resolving this complaint.

Dear Malina Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Casino Guru,

We are pleased to inform you that withdrawal request has been successfully completed.Most recent 2 withdrawals have now been processed.

The funds may take 3 to 5 working days to appear in players account, depending on the payment method used and their bank’s processing times.

Kind Regards,

Malina Casino Team

Dear Tyga18,

According to the casino's message, two of your most recent withdrawals have been processed.

We kindly ask you to confirm whether you have received the funds, the amounts involved, and your remaining account balance.

Thank you for your cooperation.

I would like to inform you that I have now received all of my payouts. Thank you very much for your help and support in resolving this matter.

Best regards.

Dear Tyga18,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Igor Petrovich

Casino.Guru