Malina Casino - Pelaajan kotiutus on viivästynyt.

Good morning,

On 18.04.2025 I made a withdrawal of €300 and I still haven't received anything in my account. My account is validated and I've made withdrawals before without any problems. This situation is starting to recur. The entire balance was earned normally.

Can you help?

Thank you

Bom dia,

No passado dia 18.04.2025 efetuei levantamento de 300€ e ainda não recebi nada na conta. Tenho a conta validada tendo feito levantamentos anteriormente sem problema. Esta situação já começa a ser recorrente. Todo o saldo foi ganho normalmente.

Podem ajudar?

Obrigado

Dear Knotz12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Good morning,

It's 14 days today and I still haven't received the amount in my account. Can you help? Thank you

Bom dia,

Hoje faz os 14 dias e ainda nao recebi o valor na conta. Podem ajudar? Obrigado

Good morning. I've just received the amount in my bank account. Thank you

Bom dia. Acabei de receber o valor na conta bancaria. Obrigado

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru