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For 4 weeks, my withdrawals have not been processed, despite the terms and conditions stating 2-3 business days. I have written several emails and they keep responding that there are currently many withdrawals.

Seit 4 Wochen werden meine Auszahlungen nicht bearbeitet in den AGB‘s stehen 2-3 Werkstagen. Ich habe mehrere emails geschrieben die die ganze Zeit antworten mit es sind zurzeit viele Auszahlungen.

Dear ardianberishaaaaa, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear ardianberishaaaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.