Malina Casino - Pelaaja väittää, että maksu on viivästynyt.

I made withdraw not came. Writting to support they say will be soon and still IT is not credited. I lost trust to this casino i thimk they wanna void AMD steal my money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Pawelzabinski,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi still they not paid i sending confirmations. They do not wants kyc. They just not pay

i recieve only such mail from bot. And not answers to my questions.

Dear Pawelzabinski,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi nothing changed. Still they not paid i attach screens

They not answers on mails and not pay my money . I lost trust.

Update they pay first withdrawal 1500pln

Dear Pawelzabinski, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Have you made any successful withdrawals before? Yes i did once 1500pln

Could you please confirm that you have passed the KYC verification? No they did not want

Did you accumulate your winnings with or without an active bonus? No bonuses

Did you play casino games or bet on sports? IT was mix

Dear Pawelzabinski, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

They wrote they want selfie i will do and will let you know od they paid after selfie thanx on advance

Dear Pawelzabinski,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Ok thanx

Dear Pawelzabinski,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

I made verification. I wait for accepting withdrawals.

They mail that they want verification went info spam i did not see IT but when login to website IT was notification and i did this selfies and id

Verification made. Money blocked.

Dear Pawelzabinski,

We are writing to you regarding your pending withdrawal requests. Upon reviewing your account, we have identified that further verification is required in order for us to proceed with the transactions.

To assist you as quickly as possible, we have escalated the documents you submitted for priority review. The relevant department is currently processing this request, and we are monitoring the status closely. As soon as we receive a definitive update from the,, we will inform you immediately.

We appreciate your cooperation and patience while we finalize these review.

Best regards,

Malina Casino Team

Still not got my funds. I sent everything what casino requested.

Dear Malina Casino Team,

can you please give us an update?

Dear Pawelzabinski,

We are pleased to confirm that your account has been successfully verified. No further documentation is required from your side at this time.

Following this verification, we have escalated your pending withdrawals for priority processing. Our finance team is currently reviewing the transactions to ensure they are completed as quickly as possible.

We will notify you immediately as soon as we have a further update or once the processing is finalized. Thank you for your patience.

Best regards,

Malina Casino Team

Dear Pawelzabinski

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Ok will let Ya know. By this time they not paid.

I got 2 withdrawals already . Waiting for third.

Dear Pawelzabinski,

We are pleased to confirm that two of your three withdrawals have been successfully processed and paid out.

Regarding your remaining withdrawal, please be advised that we have escalated this request for priority processing with our finance team. We are working to ensure this is completed as quickly as possible.

We will notify you immediately as soon as we have further updates. Thank you for your continued patience.

Best regards,

Malina Casino Team

I can not even login

Dear Pawelzabinski,

Please be informed that all of your outstanding withdrawal requests have been successfully processed and paid out. These funds have been sent to your registered payment method, and you should see them reflected in your balance within the standard timeframe dictated by your financial institution.

Following this final disbursement, we wish to inform you that your account has been permanently closed per an administrative decision. This action has been taken in strict accordance with the rights reserved under our Terms and Conditions, specifically referencing Section 9.1, Section 9.3, and Section 9.4.

As a consequence of this closure, access to our services has been revoked, and no further deposits or wagering will be permitted. We consider this matter concluded and appreciate your understanding regarding our regulatory and administrative protocols.

Best regards,

Malina Casino Team

Dear Malina Casino, thank you for the update!

Dear Pawelzabinski

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear Pawelzabinski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru