Malina Casino - Pelaaja ei ole vielä saanut voittojaan.

Hello,

I am contacting you regarding a serious withdrawal issue with Malina Casino.

I currently have three pending withdrawals, each for 200,000 HUF, for a total of 600,000 HUF:

14/08/2026 at 12:08 – 200,000 HUF

16/08/2026 at 10:26 – 200,000 HUF

17/08/2026 at 04:33 – 200,000 HUF

None of these withdrawals have reached my bank account yet.

I have contacted Malina Casino’s customer support several times regarding the issue. Every time, I am told to be patient and that the payments are being processed. However, it has already been several days and I still have not received any of the three withdrawals.

I have screenshots and evidence of all three withdrawal requests, including the dates and amounts, and I can provide them if necessary.

I have also contacted AskGamblers regarding this issue, but I have not received a response from them yet.

I would really appreciate your help in investigating this matter and contacting Malina Casino regarding my 600,000 HUF in pending withdrawals.

I simply want to receive the money that I have already requested to withdraw.

Thank you for your help.

Kind regards,

[redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nagbenfff,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Until 14days you cannot do anything with that?

Dear nagbenfff,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear nagbenfff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru