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Delayed withdrawal of 2,422 RON and lack of communication – MagnumBet Romania

I am submitting this complaint regarding MagnumBet Romania because my withdrawal has been pending for an unreasonable period of time.

On 04.06.2026, I requested a withdrawal of 2,422 RON, and it is still marked as pending.

Since 25.05.2026, I have fully cooperated with the verification process and submitted all requested documents. The casino asked for a six-month bank statement, but my bank account was opened only in April 2026. I informed them about this and provided the bank account confirmation together with the full statement available for the entire period. These documents were accepted.

My account is not blocked, and I have not been informed about any remaining verification issues. However, the withdrawal has not been processed.

Customer support only tells me that my case is with the finance department and that the payment will be approved as soon as possible, but they never provide a specific timeframe or explanation. My emails are also left unanswered.

I have screenshots of my withdrawal status, chat conversations, emails, and all submitted documents.

I kindly ask Casino Guru to help me resolve this matter and assist in obtaining payment of my 2,422 RON withdrawal.

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Dear LoTo9IoN4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the issue? Please forward the most recent chat transcripts or email exchanges to me for review, or post screenshots here. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas