Magius Casino - Pelaajan tili on suljettu ja kotiutukset viivästyvät.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Could you please send me a screenshot of the error you see when you try logging into your account?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I have made another withdrawal last week and I was playing slots, no it wasn't from a bonus.

I now have access to my account but no withdrawal has been made yet.

Thank you for your responses. I'm glad to hear that you're now able to log in to your account.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Hello,

Today it has been 14 days since I requested my withdrawal of €500 from Magius Casino (requested on 23/08/2025). My account is verified, and the withdrawal is still marked as "under review".

According to your own guidelines, withdrawals should not exceed 14 days. Therefore, I request Casino Guru’s intervention, as the casino has failed to process my withdrawal within a reasonable time frame.

Thank you for your support.

Best regards,

D. G.

and as you can see in the photo I have made a withdrawal in the past and it was delayed. It was made in 7 days

Hello,

Today it has been more than 14 days since my first withdrawal request (€500 on 23/08/2025). The casino has still not processed the payment.

I received the following response from Magius (attached below), where they admit that my withdrawal is still "being processed" but they cannot provide any confirmed completion date. They only mention "high volume of requests" as the reason for the delay.

This is unacceptable. The casino has failed to process my withdrawal within the maximum time frame and continues to postpone without any clarity.

I kindly request Casino Guru’s intervention in this matter.

Thank you,

D. G.

Hello,

I would like to kindly ask for an update regarding my case against Magius Casino. It has been some time since I submitted my complaint and I have not received any feedback yet.

Please let me know the current status of my case.

Thank you for your assistance.

Best regards,

D. G.

Thank you very much, DimitrisGk12, for providing all the necessary information. I will now transfer your complaint to my colleague Igor (igor.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear DimitrisGk12,

We are pleased to inform you that all of your pending withdrawal has been successfully processed, and the funds were dispatched from our end on September 12, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

At this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

Magius team.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DimitrisGk12,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor