Magius Casino - Pelaajan tili on suljettu ilman suostumusta.

Hello, in May 2025 I closed my account at this casino due to gambling-related problems.

My account was reopened without my consent, resulting in losses of €162 in a single day. I contacted the chat service to request a refund, but they closed my account and the chat service itself. I emailed support, but they haven't responded yet.

Salve, a Maggio 2025 avevo chiuso account in questo casinò, per problemi legati al gioco d' azzardo.

Il mio account è stato riaperto senza il mio consenso, portando a perdite di €162 in un solo giorno. Ho scritto alla chat per chiedere un rimborso e hanno chiuso account e pure la chat stessa. Ho inviato mail al supporto, ma non mi hanno ancora risposto

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Magius Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila