Magius Casino - Pelaajan kotiutus on viivästynyt.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

No, I've never been able to withdraw.

No, my account is not yet verified.

Yes, I used a deposit bonus.

Best regards

Christian

Hallo,

Nein, ich habe noch nie abheben können.

Nein, mein Konto ist noch nicht verifiziert.

Ja, ich habe einen Einzahlungsbonus benutzt.

Beste Grüße

Christian

Thank you for your reply. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello,

the payment is pending.

Hallo,

die Auszahlung ist ausstehend.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello MEINDLCC,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Magius Casino into this conversation.

Dear Magius Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case. In particular, please address the player’s concerns regarding the repeated deletion of uploaded verification documents and clarify what additional step, are required for successful account verification.

Thank you in advance for your cooperation.

Best regards,

Karla

Dear MEINDLCC,

We would like to inform you that we are looking into your request.

Once there is an update we will notify you promptly.

Thank you for your understanding and cooperation.

Kind Regards,

Magius Casino team

Thank you very much for your reply

Magius Casino and for taking the time to look into this case.

I appreciate your cooperation and I will be waiting for your update regarding the player’s withdrawal request and account verification.

I believe that together we will be able to resolve this case smoothly.

Best regards,

Karla

Dear MEINDLCC,

Thank you for providing the requested documents.

We kindly ask you to login without VPN, so we can proceed with examining your request.

Thank you for your patience.

Kind Regards,

Magius Casino team

Dear Magius Casino,

Thank you for your update and for taking the time to review the player’s request. Could you confirm, if you now have all the necessary documents from the player so that you can start the review of documents?

Dear MEINDLCC,

I would also like to clarify one important point with you. Could you please confirm whether you have used a VPN when playing at the casino or when accessing your account? It is generally not recommended to use a VPN for online casinos.

Thank you for your cooperation both Magius Casino and MEINDLCC.

Best regards,

Karla

Dear MEINDLCC,

We are glad to confirm your account has been verified.

Your pending withdrawal will be processed as soon as possible.

Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed. 

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Magius team.

Hello,

I can confirm that I have received the first withdrawal. However, I cannot request any further withdrawals; this is blocked.

Hallo,

ich kann bestätigen, dass ich die erste Auszahlung erhalten habe. Allerdings kann ich keine weiteren Auszahlungen anfordern, das wird blockiert.

Dear Magius Casino,

Thank you very much for your cooperation so far.

Could you confirm whether the player is currently allowed to submit further withdrawal requests, or if there is any technical or compliance-related issue preventing him from doing so? If there are any limits or conditions that must be met before new withdrawals can be requested, please clarify them as well.

Dear MEINDLCC,

Could you please share with us a screenshot of what you see in your casino account when you try to submit a new withdrawal request? If there is any error message, pop-up notification, or other block preventing you from proceeding, kindly capture it and upload it here in this thread or to my email : karla.m@casino.guru

This will help us better understand the situation and assist you more effectively.

Thank you both for your cooperation.

Best regards,

Karla

Dear MEINDLCC,

Upon reviewing your account we cannot see any error. Therefore, we kindly request you to please share the screenshot of the error message so we can help you further accordingly.

We will wait for your update.

Kind regards,

Magius team.

Hello,

Here is a screenshot of the error message.

Hallo,

hier ist ein Screenshot der Fehlermeldung.

Hi MEINDLCC,

Thank you for sharing the screenshot with me, it was very helpful.

According to the Magius Casino, you can have a maximum of three active withdrawal requests at the same time, with a 24-hour gap between them.

Could you kindly check your withdrawal history in your account and confirm how many withdrawals are currently active?

This will help us understand whether the block you see might be related to this limit.

Dear Magius Casino,

Thank you for your previous response and for continuing to cooperate in this case.

I have now received a screenshot from the player (attached) showing that withdrawals are currently blocked in his account, despite having already received his first payout.

Could you please review his account again and confirm whether there is any technical or compliance-related issue preventing him from submitting further withdrawal requests?

If the block is caused by an internal limit (such as maximum active withdrawals), could you clarify the exact number of pending withdrawals currently associated with this player’s account?

Your assistance is much appreciated.

Best regards,

Karla

Dear MEINDLCC,

We kindly recommend you to continue using Google Chrome's latest web version to avoid any issues and try clearing cache and cookies, from your browser settings.

• Clear the browser's cache and cookies (link with instructions: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop )

• Ensure pop-ups are enabled (link with instructions: https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop )

We believe after following the above steps you should be able to attempt your withdrawal request.

We assure you we will make every effort to assist you with your withdrawals.

Should you require any additional assistance, please do not hesitate to inform us.

We are waiting for your update.

Kind regards,

Magius team.

Hello,

The casino resolved the issue, and I was able to request another withdrawal of €500. Now I'm waiting for it to be paid.

Best regards

Christian

Hallo,

das Casino hat das Problem behoben, ich konnte eine weitere Auszahlung in Höhe von 500€ beantragen. Jetzt warte ich bis es gezahlt wird.

Beste Grüße

Christian

Hello MEINDLCC,

Thank you very much for your update and for letting us know that you were able to request another withdrawal.

I am glad to hear the issue was resolved on the casino’s side.

Let’s stay in touch until this withdrawal is successfully processed and your winnings are fully paid out.

Please don’t hesitate to let me know once you receive the funds or if you encounter any further difficulties.

Best regards,

Karla

Dear MEINDLCC,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on October 1, and October 2, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Additionally, regarding your recently attempted pending withdrawal requests, we will make every effort to assist you and provide you with an update at the earliest opportunity.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

Magius team.

Dear Magius Casino,

Thank you very much for your latest update regarding the player’s withdrawal request.

I appreciate your cooperation and I will be waiting for your next update concerning the player’s remaining pending withdrawals and their successful completion.

Dear MEINDLCC,

Thank you for keeping me updated. As soon as you receive the funds in your account, please confirm it here in this thread.

I will continue waiting for your confirmation and for further updates from the casino to ensure that the whole withdrawal process is completed smoothly.

Best regards,

Karla

Hello,

I'm happy to announce that I've received my prizes. Thank you so much for your help!

Best regards

Christian

Hallo,

ich freue mich mitzuteilen, dass ich die Gewinne erhalten habe. Vielen vielen Dank für die Hilfe!

Beste Grüße

Christian

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, MEINDLCC, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Karla Mayfly

Casino.Guru