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I withdrew money on the 4th, and it’s been sitting in pending for two weeks. I’ve contacted support almost everyday, and they continue to give me the same answer. They told me my identity was fully verified, and then told me it’s in its final stages two different times. I feel like two weeks is a very long time, and I know they will keep stalling. The method I chose was e transfer.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification in the casino?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! Thanks for the help.

No this is my first withdrawal.

I passed account verification the day I created my account which was: December 8th

No I didn’t use a bonus for the winnings.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JellB1233,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas