Madnix Casino - Pelaajan voitot on takavarikoitu.

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Dear mad500,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing regarding the closure of your account and the confiscation of your funds at Madnix.com.

To better understand the situation and assist you effectively, could you please provide additional details by answering the following questions:

• Can you specify the exact date when your account was closed?
• Have you received any other formal communication from the casino explaining the reasons for the confiscation of your funds?
• Could you please provide any supporting evidence related to your claim, such as game history, deposit history, and full transaction history? This should include all deposit confirmation emails sent by the Madnix platform, as well as any relevant payment details you mentioned above.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear mad500

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello mad500,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will continue the dialogue with the casino to gain further insight into this issue and to explore how I might be able to assist.

We would like to invite Madnix Casino to join the conversation.

Dear Madnix Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused, including the timestamp when the rule violation occurred. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

If you have received a report from the game provider regarding this matter, please forward it to me as well.

Thank you in advance

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mad500,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Authority (CGA) via email to complaints@cga.cw.

Although the CGA currently does not handle individual disputes between players and gaming operators, they may review the situation for potential violations of law, so it might be worth a try. Please let me know how they respond at michal.k@casino.guru if you decide to pursue this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru