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Hello I paid 5x in the casino then I turned 50e with 50x sales and it says once that I still have to convert 2900e, I complained that everything is okay even though it is not true

Hallo ich habe in den casino 5x eingezahlt dann habe ich 50e mit50xumsatz umgesetz und auf eimal steht da das ich noch 2900e umsetzen mus ich habe mich beschwert man sakte mihr das alles in ornung ist obwohl das nicht stimt

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello I have 50e conversion 50x 50e on my account, I have 170e good and all of a sudden it says I still have to convert 2900e even though I have met the conversion conditions. I contacted customer service and they said everyone was okay. It is Lucky Wins casino and not Lucky Win slots.

Hallo ich habe 50e umgesetz 50x 50e auf meinen konto habe ich 170e gut und auf eimal steht das ich noch 2900e umsetzen muss obwohl ich die umsatzbedinungen erfüllt habe. Ich habe Kundendienst kontaktiert die haben gesagt das allen in ornung ist . Es handelt sich um Lucky Wins casino und nicht um Lucky Win Slots .

Could you please forward the exact URL link of the casino? Thank you very much in advance.

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.