LuckyWave Casino - Pelaajan voitot on takavarikoitu.

On 08 August 2026, I deposited £50 in cash on LuckyWave. I used this cash deposit to play Live Blackjack (Blackjack 16) and legitimately built my real-money balance up to £400.

​Shortly after, the casino unilaterally reduced my balance from £400 down to £60, confiscating £340 of my cash winnings.

​When I queried this with customer support, they claimed the balance adjustment was made due to maximum win limits tied to a "Silver Prize" bonus from a previous day. However, this bonus only yielded £0.09 in winnings, whereas my actual balance was generated using my £50 cash deposit on live table games.

​Applying a bonus maximum win cap to funds won via real money cash bets on Live Blackjack is completely unjustifiable. The bet history clearly confirms my sequence of real cash bets building the balance to £400. Furthermore, when I expressed dissatisfaction and requested an account closure, support refused to process it via chat, and VIP email support dismissed my dispute with generic templated responses regarding bonus caps.

​Requested Outcome:

​Full restoration of my confiscated cash winnings (£340), bringing my withdrawable balance back to £400.

​Immediate permission to withdraw my £400 balance, followed by the permanent closure of my account.

​I have attached complete screenshot evidence including bet history logs, live chat transcripts, and email correspondence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyWave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you explained to the casino that you were unable to play with the balance you accumulated from the free spins the day before?
• Would you be able to share a screenshot from the casino's records confirming the date of your deposit and the date you received the bonus?
• Post them here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mcgaskillv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru