LuckyDreams Casino - Pelaajien kotiutukset viivästyvät.

Hi 🙂 I have had an account at LuckyDreams Casino for about 10 months now and have made many many deposits without any attempted withdrawals.

My Australian passport was verified about 6 months ago but I didn't get around to uploading two other documents such as utility bill or bank statement along with screenshot of deposits made.

Up until about 2 months ago I was able to contact support via their chat link. Now I only ever get a warning that all operators are busy and to send emails. I have sent multiple emails and all seem to have been bounced back. I have attempted many uploads of various documents with no correspondence back

I have 2 withdrawal attempts that are still on pending and 1 of them has been over 24 hours

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify why you were unable to upload your utility bills, bank statements, or proofs of deposit when you first verified your account six months ago? Did the casino not request these documents, or were they rejected if you provided them?
• When was the last time you submitted any personal documents to this casino for the verification of your account? Which documents did you submit, and were any of them reviewed and approved by the relevant department?
• When was the last time you successfully withdrew funds from your casino account?
• Could you please send me a screenshot showing the pending withdrawal requests that are currently visible in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica 🙂 Somehow its not long after I've made a complaint here that my documents where quickly verified. Now I'm just waiting for two withdrawal requests to be accepted. It's been almost 48 hours since the first request.

Not sure I'll continue depositing if this is a normal time frame. First request was via bank transfer and second i requested bank card.

Thanks for your response and any help or advice is appreciated.

Not sure I'll continue depositing if this is normal 🫤

I'm glad to hear that your documents have finally been verified. I understand that waiting several months for your documents to be reviewed must have been incredibly frustrating, and that such a delay can have a very negative impact on the overall customer experience.

Regarding your withdrawal requests, have they already been processed by the casino in the meantime, or has their status remained unchanged over the past week?