LuckyDreams Casino - Pelaajan tili on suljettu kotiutuspyynnön jälkeen.

My LuckyDreams account was disabled right after I requested a withdrawal of €400 from my real-money balance.

I am fully verified (ID, address, credit card). I did not use any bonuses and I lost over €500 before requesting the €400 withdrawal.

The casino has stopped responding to my emails and has given no explanation.

I am requesting the immediate return of my €400 real-money balance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• When exactly was your account blocked, and when was the last time you communicated with the casino's customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Stojanovikj-5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've gotten an email today that they will transfer me my funds, Because they wanted from me to send them my address postal code etc... and I did and for few days I had no response but today, They emailed me and told me that I will be refunded.

I'm glad to hear that. Has the casino informed you when you should receive your money? If possible, please forward me the conversation between you and the casino regarding this issue at veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Stojanovikj-5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru