LuckyDreams Casino - Pelaajan kotiutus on peruttu.

Cashout cancelled but never received

Dear Whydontigetup98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide answers to the following questions:

• What method did you use for the cashout? (e.g., bank transfer, e-wallet, etc.)
• When did you initiate the cashout request?
• What reason was provided for the cancellation of your cashout?
• Have you received any communication from the casino regarding this issue? If so, please forward it to me at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Whydontigetup98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.