LuckyDreams Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Joomuute12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Complaints Resolution Center,

Thank you for your response. However, your "standard delay" template does NOT apply to my case.

FACTUAL CORRECTIONS - VERIFIED & DOCUMENTED:

1. KYC VERIFICATION = 100% COMPLETED

- All documents approved weeks ago

2. PREVIOUS WITHDRAWALS = 24 HOURS MAX

- Multiple withdrawals processed within 24h

- VIP staff confirmed: "Normally 24h"

3. LUCKY DREAMS ACTIVE REFUSAL (NOT "delay")

- €6,500 withdrawal requested [DATE] → 12+ DAYS NO ACTION

- Account closure requested → 3+ DAYS IGNORED (LOK §15 VIOLATION)

- LIVE CHAT DISABLED SPECIFICALLY FOR ME

- Final Notice 24h deadline → ZERO RESPONSE

4. VIP TEAM CONFIRMATION OF UNUSUAL DELAY

- VIP staff: "This is unusual, normally 24h processing"

- VIP: "Doing everything to process within promised timeframe"

5. URGENT QUESTIONS:

• How do I "cooperate" with ZERO communication channels?
• What is the "processing timeline" when VIP confirmed 24h?
• Why is chat disabled during legitimate dispute?

THIS IS NOT "STANDARD DELAY" - THIS IS DELIBERATE FRAUD

Dear Joomuute12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Havent get the money or any contact from the casino.

Dear Joomuute12, thank you for your response. Unfortunately, I am unable to open the files attached in your first message. Could you please attach a screenshot of your pending withdrawal and forward your account closure request?

Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Sended via email.

Dear Joomuute12, thank you for your message. Unfortunately, I am still unable to open the files you have provided via email. Could you please provide evidence in a different format?

Thank you in advance for your reply.

Dear Joomuute12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru