LuckyBet.co Casino - Pelaajalla on edessään viivästynyt kotiutus.

Been owed money from Luckybet now since mid February when my pending bets on the NBA were marked as winners but never paid, after constant back and forth with the owner of the site on Telegram i was eventually paid out on June 15 via a manual credit to my luckybet account. I then proceeded to initiate a withdrawal of my funds via crypto and the withdrawal has been pending ever since, and the replies from the owner on Telegram have ceased.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request?
• When was the last time the casino communicated with you regarding the delay in processing your payment?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for KYC?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When exactly did you submit your withdrawal request? June 19

When was the last time the casino communicated with you regarding the delay in processing your payment?

No communication via email or via Telegram (only the withdrawal processing email that is standard when you make a withdrawal) since I initiated the withdrawal

Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for KYC? Yes

Have you made any successful withdrawals from this casino before? Yes

Please forward me all communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Kindly include your previous email conversations, chat transcripts, or Telegram conversations.

Email Sent

Thank you for your email. Before we proceed with the investigation, please send me a screenshot of your transaction history showing your current and previous withdrawal requests.

Thank you for your time and cooperation.

Email sent as requested

Dear kyan972

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Hello kyan972,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them.

In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

https://cert.cga.cw/certificate?id=ZXlKcGRpSTZJbmd4Y0ZSUFFqbHhNVkJPVWtwWGVXOWtMMDVzVEdjOVBTSXNJblpoYkhWbElqb2lkM3A1ZW5SU1RXMWtRbXQxUm1GdlJtczNUR2RXZHowOUlpd2liV0ZqSWpvaVlqRTRPREprT1RRNVlURTJPRGN3WmpkaE1tVTVObVl6TVdVeU1tRm1NV1ppTnpsbE56RmhOVGRtT0RFMU1ETTNOV1JtT1dZM09EbG1PVGMzWWpoaFlpSXNJblJoWnlJNklpSjk=

Their Curacao gaming licence has been revoked

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Barbora

Hello kyan972,

Thank you for letting me know. I’m glad to hear that you have received the funds.

Since the withdrawal has now been paid, I will reopen the complaint and mark it as resolved.

Best regards,

Barbora