LuckyAnon Casino - Pelaajan kotiutus viivästyy tiliongelmien vuoksi.

The luckyanon platform won't release my payment and says I have multiple accounts, even though I've never played on that platform, so I need them to unblock my account

Plataforma luckyanon não libera meu pagamento e fala que eu tenho várias contas, sendo que eu nunca joguei nessa plataforma, então preciso que desbloqueam minha conta

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Luizinho22,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have access to your account, but the casino refuses to process your withdrawal request?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina