Lucky Whale Casino - Pelaajan kotiutus viivästyy bonusongelman vuoksi.

I made a deposit and the casino automatically added a bonus to my account which I didn't not accept. Now I won and they will not let me withdrawal

Dear Mogolor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with more information by answering the following questions?

• Did you contact the casino immediately after the unwanted bonus was added to your account?
• Did you start playing with the bonus funds?
• Had you completed the wagering requirements before requesting the withdrawal?
• Did the casino provide a specific reason for declining your withdrawal request?
• Have you successfully passed the full KYC verification process?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

They just arbitrarily closed my account with over 1000$ in it...

I am not longer able to log in

What an absolute fraud

Please help me and get the word out so others are not subjected to the same fraud

Hello,

We would like to clarify the process regarding the reload bonus. After a successful deposit, the player receives an email containing a link to claim a 50% reload bonus. By clicking this link, the bonus is automatically applied, simplifying the process without the need for any codes. Additionally, Player never requested a withdrawal.

Please note that your account has been terminated due to inappropriate behavior, including assaulting and threatening our customer support team.

Once we received the correct details, we refunded your deposits. We have screenshots of him assaulting our customer support many times and that he claimed the bonus from his side and threatening us that he will raise it everywhere to ruin our reputation. I will send you all the documents by Email. Thank you

Regards,

Lucky Whale Casino

Yeah I assaulted their staff by calling them frusdsters??? This is grounds to close an account apparently.So they closed my account 😕

They closed my account because I won and tried to make a withdrawal

Such a scam casino

Never play here

Your reputation should be destroyed you are thieves

You're pathetic to even call yourself a casino

You are nothing more than a cheap scam casino with zero integrity

I mean look at your scamsino review

😆

Very low safety index

You are obviously a fraud casino

And people should be warned that you will never get a withdrawal complete at lucky whale 🐋 😉

Dear Veronika,

I forwarded all relevant evidence to you via email. We hope to find a resolution regarding the behavior of certain players who appear to be intentionally attempting to damage our casino’s reputation. Despite our efforts to assist this individual, their conduct remained aggressive. Nevertheless, we refunded their deposits as a demonstration of our commitment to professionalism.

We look forward to your response.

Thank you.

Best regards,

Lucky Whale Casino

You are a fraudulent casino...

Your reputation should be absolutely destroyed

And let's admit the actual reason for arbitrarily closing my account, because I won and tried to cashout...

You rip people off for a living...

You are pathetic,

Display of your professionalism is an absolute joke. You have zero integrity, and far less professionalism

Dear Lucky Whale Casino Representative,

Thank you very much for reaching out to us and providing us with more information regarding the player's case.

Dear Mogolor,

Thank you for your responses.

After thoroughly reviewing the evidence provided by the casino, we have confirmed that the bonus was indeed activated from your side via a promotional email link. Additionally, there is no record of a withdrawal request ever being submitted before the account closure.

The casino has also shared extensive communication logs that show repeated use of offensive and threatening language towards their customer support staff. Please note that Casino.Guru maintains a zero-tolerance policy towards harassment, intimidation, or abusive behavior directed at either casino representatives or our own team.

While we understand that frustrations can arise, respectful communication is essential if we are to assist players effectively. Any further abusive comments may result in your profile being permanently blocked from using our services.

Since the casino refunded your deposits and provided sufficient justification for their actions, we will now close this complaint. We’re sorry we couldn’t help you further on this occasion.

If you encounter issues with another casino in the future and wish to raise them respectfully, please don’t hesitate to reach out.

Best regards,

Veronika

Casino.Guru Team