Lucky Ones Casino - Pelaajan tili on suljettu yllättäen.

Hello,

Unfortunately, I'm having problems with Luckyones.

Registration on the relevant platform took place on December 23, 2025. The KYC procedure was successfully completed.

Several deposits and withdrawals were successfully carried out from 24 December 2025 onwards.

The last deposit was made on January 7, 2026, after which profits were generated. The account balance at that time was approximately €700.

On January 8, 2026, a withdrawal of €100 in ETH was requested and received in full. The remaining account balance was then approximately €600.

On January 13, 2026, a further payment of €500 was requested. This remained pending for an extended period; according to information provided in the chat, the matter was under review.

On January 29, 2026, an additional deposit of €90 was made. The previous withdrawal was subsequently canceled by the system. On January 25, 2026, another withdrawal of €40 was initiated, which also remained pending for an extended period.

On February 5, 2026, a notification was received from the operator stating that the account was closed and all profits were being withheld. No response has been received since an inquiry submitted on the same day seeking clarification.

The matter therefore concerns several unprocessed withdrawals as well as the closure of the player account without explanation or further communication.

I hope you can help me here so that I can get my money back.

Thank you very much

Hallo,

leider habe ich Probleme mit Luckyones

Am 23.12.2025 erfolgte die Registrierung auf der betreffenden Plattform. Das KYC-Verfahren wurde erfolgreich abgeschlossen.

Ab dem 24.12.2025 wurden mehrere Ein- und Auszahlungen ordnungsgemäß durchgeführt.

Die letzte Einzahlung erfolgte am 07.01.2026, im Anschluss daran wurden Gewinne erzielt. Der Kontostand betrug zu diesem Zeitpunkt etwa 700 €.

Am 08.01.2026 wurde eine Auszahlung über 100 € in ETH beantragt und vollständig erhalten. Der verbleibende Kontostand lag danach bei rund 600 €.

Am 13.01.2026 wurde eine weitere Auszahlung in Höhe von 500 € beantragt. Diese blieb längere Zeit offen; laut Auskunft im Chat befand sich der Vorgang in Prüfung.

Am 29.01.2026 wurde eine zusätzliche Einzahlung über 90 € vorgenommen. Die vorherige Auszahlung wurde anschließend vom System storniert. Am 25.01.2026 wurde erneut eine Auszahlung über 40 € veranlasst, die ebenfalls über einen längeren Zeitraum offen blieb.

Am 05.02.2026 ging eine Mitteilung des Betreibers ein, dass das Konto geschlossen und sämtliche Gewinne einbehalten werden. Seit einer am selben Tag eingereichten Anfrage zur Klärung wurde keine Rückmeldung mehr erhalten.

Der Sachverhalt betrifft somit mehrere unbearbeitete Auszahlungen sowie die Schließung des Spielerkontos ohne Begründung oder weitere Kommunikation.

Ich hoffe das ihr mir hier weiterhelfen könnt, damit ich an mein Geld komme.

Besten Dank

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what types of games you played at this casino?
• Have you activated any bonuses with your deposits?
• Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika