Lucky Ones Casino - Pelaajan nosto on viivästynyt.

Hi, I deposited €20 into that casino on 2.3.2025 and won a total of €1200 from that casino with that money. I made one €1000 and one €200 withdrawal request from my gaming account on the same day, i.e. 2.3.2025, but I still haven't received my money. So I've been waiting for my money for 6 days now and every time I ask customer service when my withdrawal request will be processed, I get the same answer that the manager can approve my withdrawal as soon as the relevant department has processed my documents. My user is already verified at that casino so I don't really understand why they have to process my documents again and why does a manager have to approve my withdrawal request? I'm already a verified user so why hasn't my withdrawal request been approved yet? I'm very surprised by the way this casino works. The normal processing time at that casino is Max 2 days and I've been waiting for 6 days already. Could you casinoguru find out how long my withdrawal request is taking? and hopefully you can speed up the process because withdrawals at that casino don't normally take this long.

Hei, talletin kyseiselle kasinolle 2.3.2025 20€ rahaa ja voitin tuolla rahalla tältä kasinolta yhteensä 1200€. Laitoin yhden 1000€ ja yhden 200€ nostopyynön pelitililtäni samana päivänä eli 2.3.2025 mutta en vieläkään ole saanut rahojani. Olen siis odottanut nyt 6 päivää rahojani ja aina kun kysyn asiakaspalvelusta että milloin tuo minun kotiutus pyyntöni oikein käsitellään saan saman vastauksen että manageri voi hyväksyä nostoni heti kun vastaava osasto on käsitellyt dokumenttini. Minun käyttäjä on jo vahvistettu kyseisellä kasinolla niin en oikein ymmärrä että miksi heidän pitää käsitellä dokumenttini uudestaan ja miksi jonku managerin pitää hyväksyä se minun kotiutus pyyntöni? Minulla on jo vahvistettu käyttäjä niin miksi tuota nosto pyyntöäni ei ole jo hyväksytty? Ihmetyttää suuresti tämän kasinon toiminta. Normaali käsittelyaika tuolla kasinolla on Max 2 päivää ja minä olen odottanut jo 6 päivää. Voisitteko casinoguru selvittää mikä tuossa minun nostopyynnnösäni oikein kestää? ja toivottavasti voitte nopeuttaa kyseistä prosessia koska ei nostot kyseisellä kasinolla normaalisti kestä näin kauaa.

Dear Jopi59,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The website and customer service of the casino in question said that the processing time for withdrawal requests is a maximum of 2 days, not a week or 14 days, but exactly two days maximum. I attached a screenshot showing that my user has already been verified at the casino in question.

Kyseisen kasinon sivuilla ja asiakaspalvelusta sanottiin silloin että nosto pyyntöjen käsittely aika on Max 2 päivää ei viikko tai 14 päivää vaan tasan kaksi päivää maksimissaan. Laitoin kuvakaappauksen liitteeksi josta ilmenee että minun käyttäjä on jo vahvistettu kyseisellä kasinolla.

Here is a screenshot of My email. My account was alredy fully verified when i asked My withdrawall request.

Dear Jopi59,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jopi59,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.