LuckNation Casino - Pelaaja ilmoittaa rikkomuksista tilin uudelleenaktivoinnin jälkeen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kora76, thank you very much for submitting your complaint. I am truly sorry about your negative experience with LuckNation Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you still have access to your account at the moment?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Additionally, could you please forward the signed letter you have sent to the casino? You can reach me via email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila. Yes, I can still access my account. There's a balance of €0.23. However, I can no longer play.

Hallo Attila. Ja, ich kann noch auf meinen Account zugreifen. Dort ist ein Guthaben von 0.23€. Allerdings kann ich jetzt nicht mehr spielen.

Information about the case:

On **01.02.2026** I requested/activated a **self-exclusion**.

As a result, after the aforementioned date, including a processing time of over 24 hours, I incurred **gambling losses of over €2850**.

This constitutes a breach of the principles of **responsible gaming** and your obligation to consistently implement an active self-exclusion and protect the player from further financial damage.

Info zum Fall:

Am **01.02.2026** habe ich eine **Selbstsperre** beantragt bzw. aktiviert

Infolge dessen sind mir nach dem genannten Datum, eine Bearbeitungszeit von über 24 Stunden inbegriffen **Spielverluste in Höhe von über 2850 €** entstanden.

Dies stellt einen Verstoß gegen die Grundsätze des **verantwortungsvollen Spielens** sowie gegen Ihre Verpflichtung dar, eine aktive Selbstsperre konsequent umzusetzen und den Spieler vor weiteren finanziellen Schäden zu schützen.

Dear Kora76, thank you very much for providing the additional evidence. Could you please forward your original self-exclusion request from the 1st of February directly to my email?

Thank you in advance for your response.

Completed

Erledigt

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kora76,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila