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I verified my account. Meaning I sent in all the required documents requested. I made a deposit, played it through and requested to withdrawl via crypto (Bitcoin). Received several emails telling me that my account in fact has been verified everything good to go my request was in the final processing phase and would be sent out with the next batch. That was 24 hours ago. Everytime I ask about it they give me an excuse. Telling the casino has a right to audit and my withdrawal will be processed no later that 24 business hours.. Seriously..

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Dear Samibabi333,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So my account has been verified since 2024. I requested a crypto withdraw being I deposited with crypto it only makes since. If they had other rules about how long a withdraw takes from a verified account via crypto currency then why wouldn't be let known at the time of the withdraw request that it's going to take 14 days rather than send me this email at 10 pm last night that All your withdrawal requirements have been met. Your withdrawal should be paid with our next available batch of payments.

Best Regards,

Document Verifier Support Team

Then another follow email this morning saying it will be processed out within the next 24 business hours...

So which is it? Can't have it both ways.. So here we are and still no deposit.. And I don't know why they would lie and lead me to believe that it's going be processed into my account via crypto when in fact they are lying dragging their feet and for what reason? That's shady right off the bat.. And I have another 300 to withdraw from them and can't until this processed..

Dear Samibabi333,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Samibabi333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru