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Two of my deposit are still pending from over a month. I have sent like almost more then 100 mails. They even asked for recording of loging to my NetBanking and show the transaction. I have sent it. As it was a sensitive information that asked.

I have evidence for all my claims here.

Feels free to dm me I can share the evidence.

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Dear Shivnath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, and especially if the status of the transaction appears as failed, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

My issue is pending from almost 50 days.

You can check the dates in screenshot.

And valid question about terms and conditions are ignored.

It is casino responsibility to let a user know that what actions will be taken if deposits are delayed.

They have asked me to send the recording of my net banking and highlight the transaction. I have shared it a long back when they asked for it for the first time.

Everytime when I visit chat support for help they ask a new recording again.

I can share the mails screenshots also.

These kind of casino must be banned across all regions. We trust them with money and this is what we get ?

Thanks for your reply.

Have you provided the casino with relevant evidence that the deposit left your bank account and that the amount hasn't been refunded to your bank account since then?

Have you provided the casino with a video that the support requested?

Please let me know.

Yes , I have provided the video they asked. I have also provided the bank statement. But no help . When I have asked for the status that are asking me to send the video again.

Let's assume if I send video today, they take a few weeks time to investigate. After few weeke when I ask them about the status, they ask the video again.

I have been scammed, I just want these kind of casinos to be blocked permanently.

I have shared the screenshot of the mail , the proof that I have shared the video they asked.

Thanks for your reply.

Could you please forward the most recent video evidence you shared with the casino?

Please forward it to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Shivnath,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru