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Hello, I opened an account at the linebet casino, but the password was generated automatically and I didn't memorize it, now I can't receive the reactivation link because the casino does not activate the email without me sending the deposit slip with printscreen on the casino page, already I explained to them that I can't access the account, so they don't activate my email and I can't ask for a new password, the casino's response is always the same (send the deposit slip) I have € 500 in the account and I can't access it, which I owe do?

Olá, abri uma conta no linebet casino, mas a palavra pass foi gerada automaticamente e não memorizei, agora não consigo receber o link de reactivação porque o casino não ativa o email sem eu enviar o comprovativo de deposito com printscreen na pagina do casino, já lhes expliquei que não consigo aceder à conta, portanto não me ativam o email e eu não consigo pedir nova password, a resposta do casino é sempre a mesma (envie o comprovativo de deposito) tenho 500€ na conta e não consigo aceder, que devo fazer?

Dear Marcos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Is all your balance (€500) the amount you deposited or is there any bonus money as well, please? Could you please forward any related communication to kristina.s@casino.guru? Or, alternatively you can post it here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Marcos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.