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They already received all kinds of information from me in each and every way you could possibly imagine!!! ... & I know for a fact that the information I was giving them was all CORRECT!! I done everything they asked of me to do!!! ... I honestly feel that they just keep on telling you the same old bullshit just so they won't have to pay you your winnings! Smh... I even requested a damn check to be sent to my mailbox just to make things alot more easier! ... but, unfortunately that never worked as well!... I honestly believe that they just have their system on repeat no matter how many times you try to make your information RIGHT for them! smh....

Something has to be done about this because this is not cool! ... why they setting up false hopes for other people who think they really won something? ... hopefully they make it right by me though! ... if so? Then I'll do the same with writing a better review about them... But, until then.. I guess it's just Me & this waiting game, ughh lol. 😑

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P.s. I did have a total of around $1,000 in my account until I tried to withdraw $150 with a check to be sent to my house! ... but, that was like almost a week ago now!! Soo, that's how long I've been dealing with this whole back & fourth email bullshit with them having me send em alot of my personal info just for them to automatically have a robot working on their behalf who literally keeps sending me the same ass email over and over Again on repeat telling me that my documents were not accepted! .... which is total bullshit though!! Smh. Hopefully the screenshots are enough to speak volumes on my defense? Soo tell me what you think? Lol.

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Last but not least, I almost forgot to mention that I did end up playing some more slot games on Their website during this whole thing ... but that was before I finally was able to figure out that they were bullshitin me though lol. So that's why my account balance went from $1,000 to being deducted the $150 from the withdraw I submitted! ... soo, I now have a total of $527.08 due to me being unpaitent literally waiting on nothing.🤦‍♀️💁‍♀️🤷‍♀️

Like I said, I hope they Make it right.

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Thank You so much, God Bless!.

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[removed by Casino.Guru admin]

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly. The best chance for you to withdraw your winnings is not to play further, to prevent unnecessary losses.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you achieved your winnings with the help of a bonus?
• Could you please share a screenshot of the bonus you accepted and played? Post it here or send the information to my email at tomas@casino.guru
• Could you please list which documents were provided to the casino, which were accepted, and which were not approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Why are you asking me to send you the documents that I had submitted to the casino that I'm having a difficult time getting my verification accepted? isn't that asking me for my personal information? ... Sorry, I'm just having a difficult time understanding is all.

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But, I can send you the bonus I had accepted due to all of this.

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Thanks for your reply and the information shared via email.

Could you please share more details about the documents that weren't accepted?

Do I understand correctly that the casino didn't accept your proof of residence? Which documents have you provided to the casino for that purpose, and what was the format of the documents you sent?

Thanks in advance for your cooperation.

Dear Rvictoria1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru