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Hello,

My payout was rejected because there was a discrepancy between the residential address in my profile and the current address provided by the payment provider.

To make such a change, I must first complete the verification process by providing proof of ownership of my Aircash prepaid debit card. I should generate and upload the corresponding document using online banking.

Aircash does not offer online banking or IBAN, etc.

Furthermore, I should provide proof of transaction with name and address for a booking dated 31.08.2025, which is recorded at CSino with APM37-9ay via bank deposit and is described on my Revolut account with kavran to kavran London.

Revolut offers a separate document that can be used to prove ownership, especially when proof of transaction is required.

This means that the Aircash card has nothing to do with the payment and vice versa.

That sounds like a "drinking cycle," sorry for the comparison. "Why do you drink? Because I'm ashamed."

Why are you ashamed? Because I drink.

Everything goes in circles, and at the end I get the same information as at the beginning.

Hallo,

Meine Auszahlung wurde abgelehnt, da es eine Diskrepanz zwischen Wohnadresse in meinem Profil und der vom Zahlungsanbieter angeführten, aktuellen Adresse gab.

Um eine solche Änderung durchzuführen, müsse ich zuerst die Verifikation abschließen indem ich den Nachweis meiner Inhaberschaft zu meiner Aircash Debikreditkarte prepaid. Ich solle mit Hilf des Onlinebanking den entsprechenden Beleg generieren und hochladen.

Es gibt bei Aircash kein onlinebanking und auch keine iban etc.

Desweiteren solle ich einen Transaktionsnachweis mitNamen und Adresse für eine Buchung vom31.08.2025 zum Beweis, die beim CSino mit APM37-9ay via Bank Einzahlung geführt wird und auf meinem Revolutkonto mit kavran an kavran London beschrieben ist.

Revolut bietet extra ein Dokument an, das zur Sicherung der Inhaberschaft herangezogen werden kann gerade wenn ein Transaktionsbeleg gefordert wird.

Das heisst, die Karte von Aircash hat mit der Zahlung nichts zu tun und umgekehrt,

Das klingt wie so ein "Trinkerkreislauf", sorry für den Vergleich. "Warum trinkst du? Weil ich mich schäme.

Warum schämst du dich? Weil ich trinke.

Es dreht sich alles im Kreus und am E de erhalte ich die gleiche Info wie am Anfang.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions for clarification.

• Have you submitted photographs of your card ending in 3677, as requested by the casino’s customer support?
• Which payment method did you use to deposit €20 into this casino on 31 August 2025? Have you submitted a PDF statement or a screenshot from your banking or payment app showing the details of this transaction?
• Please forward the photographs and any related documents you sent to the casino after their request to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

• Veronika

Dear Narratorcb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru