Leon Casino - Pelaajan tili on rajoitettu ja voitot viivästyvät.

Hello. My Leon account was restricted some time ago without explanation. For example, I no longer have access to bonuses and offers. Upon reaching the final VIP level, I was denied the €250 cash bonus. Furthermore, I cannot exchange my loyalty points, currently at 126,274.95, for cash, which is equivalent to €1,262.75. Last week, I placed 7th in the Clawbuster "Slot Fiesta" network tournament and won €750. Leon is now refusing to pay out due to the account restriction. I filed a complaint with customer service and finally learned the reasons for the restriction. I am being accused of unfair play for using the autoplay function and for playing multiple slots simultaneously. Leon refers to their terms and conditions, but I cannot find any information in the terms and conditions I have that prohibits this. I expect Leon to lift the restrictions and pay out the winnings I am owed.

Guten Tag. Mein Konto bei Leon wurde vor einiger Zeit ohne Angaben von Gründen eingeschränkt. So habe ich z.B. keinen Zugriff auf Boni und Angeboten. Bei Erreichen der letzten VIP-Stufe wurde mir der Cash-Bonus in Höhe von 250€ verweigert. Außerdem kann ich meine Treuepunkte von aktuell 126274,95 nicht in Bargeld umtauschen, was einen Gegenwert von 1262,75€ entspricht. In der letzten Woche habe ich bei dem Netzwerk-Turnier "Slot Fiesta" von Clawbuster den 7. Platz belegt und 750€ gewonnen. Leon verweigert jetzt die Auszahlung aufgrund der Kontoeinschränkung. Ich habe daraufhin eine Beschwerde beim Kundenservice eingelegt und daraufhin endlich die Gründe für die Einschränkung erfahren. Mir wird unfaires Spielverhalten vorgeworfen wegen Nutzung der Autoplay-Funktion und da ich mit mehreren Slots gleigespielt habe. Leon verweist auf die AGB, allerdings finde ich in den mir vorliegenden AGB keine Informationen darüber, dass dies nicht erlaubt ist. Ich erwarte, dass Leon die Einschränkungen aufhebt und mir die zustehenden Gewinne auszahlt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was restricted?
• Do I understand correctly that you were barred from participating in promotions, but were still able to participate in tournaments?
• Have you used a different device to access your account and play simultaneously?
• Have you used the autospin feature directly found in the participating game(s)?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas