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I try to make a withdrawal and it keeps getting cancelled, they send me a message that the bank's system doesn't accept it. I've tried 3 different bank accounts (different banks) the same with all 3. I contacted the banks and they tell me that there doesn't seem to be any attempt money transfer. but I made a deposit normally from the 2 bank accounts I mentioned before... maybe it takes time to verify the details because they don't let me know. can you help me?

Προσπαθώ να κάνω ανάληψη και συνεχώς ακυρώνεται,μου στέλνουν Μήνυμα ότι το σύστημα της τράπεζας δεν το δέχεται.εχω δοκιμάσει 3 διαφορετικούς λογαριασμούς τραπέζης(διαφορετικές τράπεζες) το ίδιο και στους 3.επικοινωνησα με τις τράπεζες και μου λένε ότι δε φαίνεται να γίνεται κάποια απόπειρα μεταφοράς χρημάτων.καταθεση όμως έκανα κανονικά από τους 2 τραπεζικούς λογαριασμούς που ανέφερα πριν...μήπως χρειάζεται χρόνο για την επαλήθευση των στοιχείων γιατί δε με ενημερώνουν να ξέρω.μπορειτε εσείς να με βοηθήσετε?

Dear jfsjo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jfsjo,

Have you received your withdrawal from the casino yet?

Yes everything is settled...but now he has withdrawn more amount and now I am waiting to see when the money will be in my account.it has been 3 days now I am waiting to see....thanks in advance..

Ναι όλα διευθετήθηκαν...αλλά τώρα έκανε ανάληψη μεγαλύτερου ποσού και τώρα περιμένω να δω πότε θα μπούνε τα χρήματα στο λογαριασμό μου.εχουν περάσει 3 μέρες τώρα περιμένω να δω.... ευχαριστώ εκ των προτέρων..

Thank you for your reply, jfsjo. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Ok, I will inform you immediately about the development of the matter...

Οκ,θα σας ενημερώσω άμεσα για την εξέλιξη του θέματος...

Dear jfsjo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.