Legiano Casino - Pelaajien kotiutukset viivästyvät.

I made three withdrawals of 500 CHF and I have 6500 CHF pending. For almost 3 weeks this casino has given me the exact same response: that they are late with their payments. This situation is unbearable and unacceptable.

J’ai effectué 3 retraite de 500 CHF et j’ai 6500 CHF en attente, voilà presque 3 semaines que ce casino me donne exactement la même réponse, qu’ils ont un retard de paiement. Cette situation est insupportable et inacceptable.

Dear Sabrinadebb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, and thank you for your reply,

I have never made a withdrawal from this casino, this is the first time I have made one after depositing thousands, no KYC verification was required, and I won this amount, without a bonus. I have been receiving the exact same response from the casino for weeks and yesterday they closed the chat without letting me finish, this is the response I keep getting every time I ask why my withdrawal is not being processed:

Bonjour, et merci pour votre réponse,

je n’ai jamais effectué de retrait dans ce casino, c’est la première fois que j’en fais une après des milliers déposés, aucune vérification de KYC ne m’a été demandé, et j’ai gagné cette somme, sans bonus. Cela fait des semaines que je reçois exactement la même réponse du casino et hier on m’a carrément fermer le chat sans me laisser finir, voici la réponse que je reçois sans cesse à chaque fois que je demande pourquoi mon Retrait n’est pas traité :

Dear Sabrinadebb, could you please provide me with the dates of the withdrawal requests?

Are the three withdrawal requests still pending?

Have you received any money?

Dear Sabrinadebb,

We have checked your account, and I am happy to inform you that your withdrawal has been completed and sent from our side, however it seems to still be in process on the payment provider’s side.

It looks like the withdrawal should be completed soon, therefore we kindly ask you for a little more patience.

Thank you for understanding and sorry for this issue.

Best Regards,

Legiano Team

Dear Sabrinadebb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.