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1200 euros of withdrawals cancelled and then they blocked my account I sent dozens of emails but no response

1200 euro di prelievi annullati e poi mi hanno bloccato l’account ho inviato decine di e-mail ma nessuna risposta

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I've been playing for a month/month and a half making various deposits.

always playing without a bonus, I discovered that my account had been blocked when the withdrawals I had in progress were cancelled (account blocked on February 4, 2025, refund email of 1200 sent on February 20, 2025, money never arrived

Ciao ho giocato per un mese/un mese e mezzo facendo vari depositi

sempre giocando senza bonus , ho scoperto che l’account mi fosse stato bloccato quando i prelievi che avevo in corso mi sono stati annullati ( account bloccato il 4 febbraio 2025 , email del rimborso di 1200 mandata il 20 febbraio 2025 soldi mai arrivati

Thanks for the explanation.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.