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I had my account banned from this casino due to gambling addiction. I informed support that I was a gambling addict, requested a permanent ban, and felt I couldn't control myself. My account was subsequently closed, but a month later it was reactivated, which shouldn't have happened. I deposited more money, and since then I've repeatedly tried to have my account permanently banned due to gambling addiction. However, this isn't possible. After being banned, you contact live chat, and the account is unblocked within two minutes. Because this casino doesn't prioritize player protection, I've suffered losses of €1047, and my account remains open to this day.

Ich habe mich in diesem Casino aufgrund von Spielsucht sperren lassen, ich teile den Support mit das ich Spielsüchtig bin eine permanente Sperrung möchte und mich nicht unter Kontrolle habe. Daraufhin wurde mein Account geschlossen, ein Monat später wurde dieser wieder aktiviert, was nicht sein darf, ich zahlte wieder ein, ich habe seitdem mehrfach versucht meinen Account aufgrund von Spielsucht permanent sperren zu lassen, dies ist da aber nicht möglich, nach Sperrung schreibt man den live chat und der account ist in 2 Minuten wieder frei. Weil dieses Casino keinen Wert auf spielerschutz legt habe ich einen Schaden von 1047 erlitten und der Account ist bis heute nicht gesperrt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@legiano.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Legiano Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas