Legiano Casino - Pelaajan nostoyritykset viivästyvät.

Good morning,

I have tried several times to withdraw my winnings of 1000 Euros, but each time it was canceled.

I have also contacted support multiple times and I was repeatedly told that I need to use a different withdrawal method.

I did that, and it still didn't work.

Then I was told to try it via the Chrome browser, but I am always logged in through it.

When depositing, every method works perfectly.

I really don't know what else to do.

Kind regards,

Denis

Guten Morgen

Ich habe jetzt schon mehrmals versucht meinen Gewinn von 1000 Euro auszuzahlen jedesmal wurde es wieder storniert.

Hab auch mehrmals mit dem Support geschrieben und mir wurde immer wieder gesagt ich muss eine andere Methode zum auszuzahlen benutzen

Hab ich gemacht und es ging wieder nicht

Dann sollte ich es über Chrome Browser versuchen aber über ihn bin ich immer eingeloggt

Beim einzahlen funktioniert jede Methode zum einzahlen

Ich weiß echt nicht mehr was ich machen soll

Freundliche Grüße

Denis

Dear Denx610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, wanted to pay out something for the first time

Completed the KYC verification at the very beginning

Winnings were without bonus

Greetings

Nein wollte das erste mal was auszahlen

Hab die KYC-Verifizierung abgeschlossen ganz am Anfang

Gewinn war ohne bonus

Grüße

There is news, I just got the money transferred

Thank you very much for your effort

Have a nice day

Es gibt Neuigkeiten hab das Geld gerade überwiesen bekommen

Vielen Dank für Ihre Mühe

Einen schönen Tag

Dear Denx610,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru