Legiano Casino - Pelaajan maksut viivästyvät.

Hello, I've been waiting for my payout to be processed since May 10th. The chat just keeps putting me off and I'm not getting any help.

Hallo ich warte jetzt bereits seid 10.05 auf Bearbeitung meiner Auszahlung. Im Chat werde ich nur hingehalten und geholfen wird mir nicht.

Dear Tomskiy444,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in processing your payout.

To help us investigate this matter further, could you please provide the following information:

• Have you received any confirmation or reference number from the casino regarding your withdrawal?
• Was your account fully verified before you submitted the withdrawal request (KYC process completed)?
• Have you received any explanation at all from the support team as to why the payout is delayed?

If you have any screenshots of your withdrawal request, live chat conversations, or email communication with the casino, please forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, yes, reference numbers have been assigned. According to them, verification isn't necessary. I haven't received any clear answers from support; they keep putting me off with automated messages asking for patience.

Hallo ja Referenznummern wurden vergeben. Laut denen ist eine Verifizierung nicht nötig. Vom Support bekomme ich keine klaren Aussagen dort werde ich jedes Mal mit automatisierten nachrichten hingehalten und um Geduld gebeten

Yesterday, two withdrawal requests were processed and paid out (€850). However, the third, dated May 22nd, is still pending. I also submitted two more requests, each for €500, as that's the maximum withdrawal allowed per request.

Gestern wurden zwei Auszahlungsanträge bearbeitet und ausgezahlt (850€). Der Dritte vom 22.05 ist aber nach wie vor unbearbeitet. Zudem habe ich zwei weitere Anfragen gestellt in Höhe von jeweils 500€ da das Maximum ist was man abheben kann pro Antrag.

Hi,

Thank you very much for your update, and I sincerely apologize for my late reply.

I understand how frustrating it must be to face such delays and receive no clear communication from support. Thank you for confirming the partial payouts and sharing the current status of your remaining withdrawal requests.

To proceed further, could you please clarify the following:

• Have you received any update regarding the pending €500 withdrawal from May 22nd?
• Were the two most recent €500 requests submitted after this, and are they still pending or have they also been processed?

Thank you again, and I hope we’ll be able to help resolve this matter soon.

Hello, the application from the 22nd has been processed. The other applications were submitted on June 1st and 2nd, as the casino allows a maximum of three applications at a time. These have not yet been processed.

Hallo der Antrag vom 22ten wurde bearbeitet. Die anderen Anträge wurden jetzt am 1ten und 2 Juni gestellt da man in dem Casino maximal 3 Anträge gleichzeitig stellen kann. Diese sind noch nicht bearbeitet

Hi,

Thank you for the update regarding your previous withdrawal requests. I’d like to check in and ask if there have been any developments since your last message.

Have the two most recent withdrawals from June 1st and 2nd been processed, or are they still pending?

Hello no my applications have still not been processed

Hallo nein meine Anträge wurden nach wie vor nicht bearbeitet

Thank you very much, Tomskiy444, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana (jana.k@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Tomskiy444,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for your patience.

I can confirm that the withdrawals have been processed. Currently, there are two pending requests — one submitted yesterday and another today — which will be processed as soon as possible, in line with our standard timeframe.

Kindest Regards,

Legiano Casino

Dear Tomskiy444,

please keep us updated when you receive your funds.

Hello, the two most recent requests are unprocessed

Hallo die zwei aktuellsten Anfragen sind unbearbeitet

Dear Tomskiy444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomskiy444,

is there any development? Have you received your funds?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.