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They responded to my request with a standard message, nothing more.

alla mia richiesta hanno risposto con un messaggio standard niente di più

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Dear LelloX47,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

-No KYC verification has been completed to date, they have never asked me for it

• As of today, the blood tests have been OK.
• they do not come from real money

-Nessuna verifica KYC e’ stata completata ad oggi non me l’hanno mai richiesta

• ad oggi prelievi sono andati ok
• no derivano da soldi reali