Legiano Casino - Pelaajan kotiutus on viivästynyt.

I wanted to withdraw my money, and the casino promises it within 3 days, but the helpdesk couldn't explain why the payment is delayed so much. I get nowhere on the chat — the staff just brush me off, and they won't give me any timeframe for when my money will be paid out. I'm afraid I might lose it.

Dear dominikd01, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Legiano Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that you have 3 pending withdrawal requests? Please specify when exactly you submitted your withdrawal requests.
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Natalia,

1. Yes I have 3 pending withdraw, I started on 11, on 12 and on 13, with 150-150k hungarian Forint
2. no never before
3. I haven’t any request about KYC, therefore no
4. without bonus

Tha k you in advance,

Dominik

Thank you very much for your reply, dominikd01. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear dominikd01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru