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I would like to close my account, but I can't, they tell me to send an email to support (I've already sent 3)... no response. I also asked not to receive any promotions and they continue to do so... really stressful, I decided to close because I don't like many things about this mess, I hope to have your help in closing the account, thanks

Vorrei chiudere il mio account,ma non ci riesco,mi dicono di mandare l email al supporto(ne ho mandate già 3)...nessuna risposta.Ho chiesto anche di non ricevere nessuna promo e continuano a farlo...davvero stressante ,io ho deciso di chiudere perche molte cose di questo casino non mi piacciono,spero di avere il vostro aiuto a chiudere l' account,grazie

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Dear Am3r33,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika