LegaBet Casino - Pelaajan voitot on takavarikoitu.

scam site, i placed a bet and won a large amount of money, right after i made a withdrawal, they took all my money back and told me i have multiple accounts. while i only created 1 and played for 3 days, please help me

Dear dangxuanthang171,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LegaBet Casino. Please note that the screenshot you provided is too low resolution and can't be read.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, do you have any new information? thankyou

Thank you very much, dangxuanthang171, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you for your help. I hope to receive justice in return; I believe in you.

Dear dangxuanthang171,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

As this is the first complaint we've received regarding LegaBet Casino, and there is no prior record of the casino's cooperation in resolving similar issues, I cannot predict how or if they will respond at this time. However, please rest assured that I will do everything possible to contact the appropriate person at the casino and work towards a satisfactory resolution of your case.

Thank you for your patience and understanding.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear dangxuanthang171,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the license badge displayed in the footer of casino's website. They have additional tools and options to assist players in these situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo