Konibet Casino - Pelaajan varat on jäädytetty kasinon riskialttiin tilin vuoksi.

I deposited $3,300 to Konibet via bank transfer using the bank account displayed by the casino as their official deposit method. At the time of the transfer, the exchange rate was 1 USD = 158 JPY, which equals approximately 521,400 JPY.

Immediately after making the transfer, my bank account was frozen. The bank informed me that the destination account provided by Konibet had already been registered as a high-risk or suspicious account.

Because of this freeze, I cannot access 6,061,627 JPY that remained in my bank account. Including my deposit amount, the total financial damage I suffered is 6,583,027 JPY.

I contacted Konibet support and requested compensation because the casino provided a bank account that had already been flagged by banks. However, instead of investigating the issue, Konibet stopped responding and froze my casino account, leaving my funds unresolved.

I am requesting:

A refund of my $3,300 deposit.

Compensation for the 6,061,627 JPY frozen in my bank account due to the risky payment account they provided.

The total damage caused by this situation is 6,583,027 JPY.

I kindly request Casino Guru to help mediate and resolve this dispute.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Konibet Casino. Please note we don't pursue compensation of any kind in the complaint resolution process. Regarding the closure of your bank account, we are powerless to intervene. I changed the disputed amount of the complaint to reflect this.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that the 3300 USD left in your bank account was credited in the casino as a playable balance?
• Have you made any previous deposits in the casino? Have you made any previous payouts?
• Could you please share with me your communication addressed to the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I deposited a total of $3,300 to Konibet. When the deposits were not properly reflected in my account, I contacted Konibet support to ask about the issue. After that, my account was frozen by the casino. Because of this account freeze, I can no longer log in to my account and I cannot access my deposit history. Therefore, I am currently unable to download or provide the deposit proof from the casino account. I would appreciate if Konibet could restore my account access or provide the deposit records from their side.

I also understand that you mentioned you cannot intervene in banking matters. However, the bank account used for the transfer was provided directly by Konibet as the deposit destination. If the casino was aware that the account was risky or problematic but still presented it to players as a deposit method, I believe the casino should take responsibility for this situation.

In addition to the $3,300 deposits, I have suffered financial losses totaling 6,061,627 JPY due to this situation caused by Konibet.

I would appreciate it if Konibet could restore my account access or provide the deposit records and clarify what happened with the funds.

Thanks for your reply.

If the deposits weren't credited to your player's balance at all, we have no grounds to contact the casino, and our recommendation is for you to cooperate with the bank and the authorities on the problem.

Kindly clarify whether the 3300 USD has been entirely or partially added to your player's account.

Looking forward to your reply.

I transferred the entire $3300 to the casino.

Thanks for your reply.

You wrote previously:

When the deposits were not properly reflected in my account, I contacted Konibet support to ask about the issue.

Kindly clarify the amount that was properly reflected on your player's balance in Konibet Casino.

I apologize for the inconvenience.

Dear takahashi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru