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Refusal to delete personal information or close an account

アカウントの個人情報削除及びアカウント閉鎖に応じない

Dear daigoropug108,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Konibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has your game account been verified in the past?
• Could you please explain the reason why you wish to close your account in the casino?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino relevant to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear daigoropug108,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru