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I received a notification that the sum has been transferred, but I don't know where.

ich habe die Mitteilung die Summe ist überwiesen aber ich weiss nicht wo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request, and how much did you request to withdraw? If possible, please send me a screenshot of the transaction history in your casino account showing your most recent withdrawal requests.
• Have you made any successful withdrawals from this casino before?
• Which payment method did you select to withdraw your winnings?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, good morning. I didn't request the winnings; the casino sent me the email with the payout information via bank transfer. How can I send you a copy?

Hallo guten Morgen .Ich habe den Gewinn nicht angefordert das Casino hat mir die Mail mit der Gewinnauszahlung. Per Überweisung gesendet.wie kann ich Ihnen eine Kopie senden Eitr

Please forward me the email you received from the casino at veronika.f@casino.guru.

Kindly be aware that if you did not submit any withdrawal request and received an email informing you that funds have supposedly been transferred to you, I would recommend proceeding very cautiously. If the email asks you to provide any sensitive or personal information, do not reply to it or provide any documents or payment details. Instead, contact the casino's customer support directly through the official casino website and ask them to confirm whether the email and the alleged bank transfer are genuine.

For me, the problem is not solved. I am still waiting for the payment.

EB

Fuer mich ist das problem nicht gelöst.Ich warte weiterhin auf die Auszahlung.

E. B.

Hello E.Beccard,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

No, not yet solved.

EB

Nein, noch nicht gelöst

E. B.

Hello, good morning

My case is still unresolved.

EB

Hallo. guten Morgen

Mein Fall ist noch nicht gelöst

E. B.

Thank you for keeping me updated. However, I have not received a copy of the email that you received from the casino regarding the withdrawal request your complaint is about.

Please forward me the email you received from the casino to veronika.f@casino.guru.

Dear E.Beccard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru