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I received a notification that the sum has been transferred, but I don't know where.

ich habe die Mitteilung die Summe ist überwiesen aber ich weiss nicht wo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request, and how much did you request to withdraw? If possible, please send me a screenshot of the transaction history in your casino account showing your most recent withdrawal requests.
• Have you made any successful withdrawals from this casino before?
• Which payment method did you select to withdraw your winnings?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika