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Good morning, I have requested two withdrawals of €500, one on 9/04/2025 and the other on 10/04/2025, I am still waiting to receive my money. I have sent countless emails and sometimes when they have responded, the answer is the same. That is, not to worry and that my request is in the queue for processing. Despite this, they say that the withdrawal will be made in three business days. I beg you for your help. I want to receive my money! Thank you!

Καλημέρα σας,έχω ζητήσει δυο αναλήψεις των 500€ η μια 9/04/2025 και η άλλη 10/04/2025 περιμένω ακόμη να λάβω τα χρήματα μου,έχω στείλει άπειρα mail και κάποιες φορές που έχουν απαντήσει η απάντηση είναι η ίδια.Ότι δηλαδή να μην ανησυχώ και πως το αίτημα μου βρίσκεται στη ουρά για επεξεργασία.Παρόλα αυτά λένε ότι σε τρεις εργάσιμες η αναληψη θα έχει γίνει.Σας παρακαλώ πολύ για τη βοήθεια σας.Θελω να λάβω τα χρήματα μου!Ευχαριστω!

Dear liageokrik,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, I constantly communicate in live chat and they constantly tell me the same thing! "Sorry for the inconvenience and patience" Listen to me a little, the first withdrawal I requested was 9/04 and the second 10/04. Well, they say CLEARLY THREE WORKING, here we have exceeded them by far! I understand that it was a huge mistake of mine to trust this casino! But I demand to get my money immediately because I need it! Nowhere does it say 14 days. Please help me!

Καλημέρα σας,επικοινωνώ συνεχώς στο live chat και μου λένε συνεχώς τα ίδια! «Συγνώμη για την ταλαιπωρία και υπομονή» Ακούστε με λίγο η πρώτη αναληψη που ζήτησα ήταν 9/04 και η δεύτερη 10/04.Λοιπόν,λένε ΞΕΚΑΘΑΡΑ ΤΡΕΙΣ ΕΡΓΑΣΙΜΕΣ,εδώ τις έχουμε ξεπεράσει κατά πολύ!Καταλαβαινω ότι ήταν τεράστιο λάθος μου που έδειξα εμπιστοσύνη σε αυτό το καζίνο!Αλλα απαιτώ να πάρω τε χρήματα μου αμεσα γιατί τα έχω ανάγκη!Πουθενα δεν λέει 14μερες.Σας παρακαλώ πολύ βοηθήστε με!

I have sent many emails to which I have not received any response. Maybe I have finally lost my money and I just don't know it yet???

Εχω στείλει πολλά mail στα οποία δεν έχω λάβει καμία απάντηση.Μήπως τελικά έχω χάσει τα λεφτά μου και απλώς δεν το γνωρίζω ακόμη;;;

mercy since 09/04 and today we have 19/04 and still nothing!!! how much patience now??

ελεος πια από τις 09/04 και σήμερα έχουμε 19/04 και ακόμη τίποτα!!!ποσο υπομονή πια;;

Still nothing, no payment...pure disappointment.

Ακόμη τίποτα καμία πληρωμή…σκέτη απογοήτευση.

Please help me because they make fun of me every day. Every day they tell me "be patient", they tell me "as soon as possible" and "your request will be processed". And all this since 09/04!

Βοηθήστε με σας παρακαλώ πολύ γιατί κάθε μέρα με κοροϊδεύουν.Κάθε μέρα μου λένε «υπομονή» μου λένε «το συντομότερο δυνατό» και «το αίτημα σας θα διευθετηθεί».Και ολα αυτά από τις 09/04!

Can I please have an answer?

Μπορω να έχω παρακαλώ μια απάντηση;

Dear liageokrik,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not received the two withdrawals I am expecting of €500 each since 09/04.

Δεν έχω λάβει τις δυο αναλήψεις που περιμένω των 500€ η καθεμία από τις 09/04

I have bothered them countless times every day and the only answers I get when they decide to respond, not always of course, are "patience" "your withdrawals are safe" "processing will be done as soon as possible" or "your request has been sent to the relevant department". I have been hearing this for 15 days now.

Τους έχω ενοχλήσει άπειρες φορές καθημερινά και η μόνες απαντήσεις που παίρνω όταν αποφασίσουν να απαντήσουν,όχι πάντα βέβαια,είναι «υπομονή» «οι αναλήψεις σας είναι ασφαλείς» «η επεξεργασία θα γίνει το συντομότερο δυνατό» ή «το αίτημα σας έχει πάει στο αρμόδιο τμήμα».Αυτά ακούω 15 μέρες τωρα

I don't know what you did and if you are responsible for this but THANK YOU SO MUCH! It seems incredible to me because after so many days I had lost my hopes... Everything is OK, I received both of my withdrawals a while ago! Again, everyone be well!!!

Δεν ξερω τι κανατε και εάν εσείς είστε υπεύθυνοι γι αυτό αλλά ΣΑΣ ΕΥΧΑΡΙΣΤΩ ΠΑΡΑ ΠΟΛΥ!Μου φαίνεται απίστευτο γιατί μετά από τόσες μέρες είχα χάσει τις ελπίδες μου…Ολα είναι Ενταξει,ελαβα πριν λίγο και τις δυο μου αναλήψεις!Και πάλι να είστε όλοι καλά!!!

Dear liageokrik,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru