KingdomCasino.io - Pelaajien tilit on suljettu, ja heidän kotiutuksiaan on kesken.

The complaint was initially filed as a single action, but I have now filed it separately for each casino.

KINGDOM - no reply to any of my emails once I was locked out of my account on Gxmble

URGENT: Systematic Fraud & Data Breach across 4 Brands (MEIC Case CAS-76905-D1D5B3)

I am providing a critical update. My dispute has escalated into a formal government investigation by the Costa Rican Ministry of Economy (MEIC) against Rabocse Sociedad de Responsabilidad Limitada (ID: 3-102-904216), the entity behind multiple casino brands.

The Brands Involved:

-Gxmble - 800 EUR in pending withdrawal - they banned me - I can`t enter in my account

-Kingdom Casino - 400 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

-Gambiva - 750 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

-Tenobet - 500 EUR in pending withdrawal - I was banned as soon as the they locked my account on Gxmble - I can`t enter in my account

The Data Breach and Illegal Linking: I have uncovered a severe violation of data privacy (Law 8968). Despite using different email addresses to register at Gxmble and Kingdom Casino, the operator utilized unauthorized cross-platform tracking to link my accounts. They used this illegal data profiling as a weapon to retaliate and block my funds.

Total Amount Owed: €4,250:

€2,450 in legitimate winnings/withdrawals.

€1,800 in deposits that must be refunded due to the illegal breach of terms and data laws.

Legal Status: My claim is now ACTIVO (Active) in the Costa Rican government system under Case Number CAS-76905-D1D5B3. I have uploaded a specific "Fraud and Privacy Addendum" to the file, and the Ministry is now assessing the case for a formal summons of their legal representative, Lilliana Monge Vargas, or whoever it is their legal representative now.

Please: I request that Casino Guru link this update to all four brands mentioned, as they are all operated by the same parent company that is currently under investigation for these systemic failures.

PLEASE HELP

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Dear player,

Thank you very much for submitting your complaint. Please be advised that our expertise does not extend to legal matters or issues related to data breaches. However, we do provide assistance with blocked accounts, delayed withdrawals, and matters concerning confiscated funds.

1. Could you please attach a screenshot of your pending withdrawal in KingdomCasino.io?
2. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
3. Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please attach a screenshot of your pending withdrawal in KingdomCasino.io?

As soon as they banned me on Gxmble, they banned my account on this one as well - despite that on this particular one I was using a different email address. This one here provides proof that the casinos are sending data between them which is ILLEGAL, hence I opened a case in Costa Rica.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Slots

Did you accumulate your winnings with or without an active bonus?

I accumulate the winnings with an active bonus. I finish to wager the bonuses and request a withdrawal.

Dear player,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila

Hello Mircea,

It's Michal once more. I will make an effort to connect with the casino team to see if I can offer my assistance. However, as you might appreciate, I must let you know that KingdomCasino.io (similar to nearly all casinos within the same group) has not been very cooperative in addressing player complaints with us previously, and they currently have multiple unresolved complaints, which regrettably significantly reduces the chances of a positive resolution for your issue. Nonetheless, I will contact them and strive to find a way to help resolve the situation if possible.

We would like to extend an invitation to KingdomCasino.io to participate in the discussion.

Dear KingdomCasino.io,

I would be grateful if you could provide additional information regarding the closure of the player's account and the confiscation of their winnings. In particular, what actions or gameplay by the player were deemed as breaches of the terms and conditions? If there are any other factors affecting the situation that cannot be disclosed publicly, please do not hesitate to communicate them directly with me via MS Teams or at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mircea,

I have tried to contact the casino repeatedly, but as expected, I've received no response from them at all. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Usually, in the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website, but the casino doesn't display its license validator, most likely in an attempt to prevent players from escalating their complaints further.

Although Gambiva Casino appear to hold a valid gaming license as they are listed in the Register of License Holders

Currently, the only way to submit a complaint to the authority is via a form on the licence validator page. You may wish to inform the licensing authority that the casino operator (Softon Ltd) is not offering this option to their players. The greater the number of complaints they receive regarding this matter, the more probable it is that they will take the necessary actions. Regrettably, this is where any potential assistance from our end concerning your case concludes.

I am sorry I could not be of more help on this occasion. I really hope the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try our best to help if possible.

Kind regards,

Michal

Casino Guru