King Billy Casino (Curacao) - Pelaajan kotiutus on viivästynyt.

Hi support I made a withdrawal with Kingbilly everything was followed I’ve playing and depositing for last couple days I did everything requested of me uploading my new banking details and all of this is recorded with my video stream recoding of me playing to the point of me uploading my bank details then me withdraw ing and in the recording it shows that when I uploaded my bank card with statements this was approved on video recording

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Dear Salee1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal, plus the exact amount?
• Do I understand correctly that you passed KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Do you have access to your account?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Salee1981,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean