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Good evening, I have made a deposit of over 1300 euros and for the first time I requested a withdrawal of 280 euros!

It's been 11 days and in the chat they say that everything is going well and it will be resolved soon. Every day the same answer! I believe it's a scam and they will never give it!

Καλησπέρα ,έχω κάνει κατάθεση πάνω από 1300 ευρώ και πρώτη φορά ζήτησα μια ανάληψη 280 ευρώ!

Έχουν περάσει 11 μέρες και στο τσατ λένε ότι όλα πάνε καλά και θα επιλυθεί σύντομα.Καθε μέρα η ίδια απάντηση ! Πιστεύω είναι απάτη και δεν θα τα δώσουνε ποτέ!

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Dear Botse7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They told me 3 business days! Every day they tell me the same thing that it is in the final stage. I believe it is a scam company and they will never get in.

Μου είχαν πει 3 εργάσιμες! Κάθε μέρα μου λένε το ίδιο ότι είναι στο τελικό στάδιο.Πιστευω είναι εταιρεία απάτη και δεν θα μπουν πότε

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Botse7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila