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I have been requesting a payout of €500 since March 1, 2020. The terms and conditions clearly state that the payout will take a maximum of three working days. However, as soon as I contact support and am still waiting, I always get the same automatic digital response. Can you perhaps clarify this scam for me? Thank you in advance.

Ich habe nun schon seit dem 1.3 2020 eine Auszahlung beantragt in Höhe von 500 € hierbei wurde mir in den Geschäftsbedingungen eindeutig darauf hingewiesen dass die Auszahlung maximal drei werktage dauert, aber sobald ich den Support anschreibe und bis jetzt immer noch warte bekomme ich immer nur dieselbe digitale automatische Antwort können sie vielleicht für mich diese betrugsmasche aufklären, ich bedanke mich schon mal im voraus

Dear Nutzername,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nutzername,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, in this Kinbet Casino they don't even bother to get a concrete answer. I honestly don't understand how the Kinbet online Casino is able to maintain its license for their machinations. I thank you in advance for your help in taking action against such dubious scams as the Kinbet online Casino is exhibiting here.

Nein in diesem kinbet Casino macht man sich nicht einmal die Mühe eine concrete Antwort zu erhalten,ich verstehe ehrlich gesagt nicht wie das kinbet online Casino in der Lage ist die Lizenz für ihre Machenschaften aufrechterhalten zu können,ich bedanke mich im voraus für ihre hilfe gegen solch fragwürdige Betrugsmasche wie es das kinbet online Casino hier an den Tag legt vorzugehen

As you can see it has not been changed or even edited by kinbet online Casino

Wie sie sehen es hat sich nicht daran geändert oder gar bearbeitet worden von kinbet online Casino

Thank you Nutzername for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Nutzername,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite KinBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I don't think that a representative of Kinbet Casino will comment on having violated their terms and conditions. I have researched and no one can say anything positive about this casino. I ask you to have your license checked thoroughly. You understand why I am so upset. You cannot get anywhere without checking a license. I thank Casino Guru for their support.

Ich denke nicht das sich ein Vertreter des kinbet Casino dazu Stellung nehmen wird gegen ihre Geschäftsbedingungen verstoßen zu haben,ich habe nachgeforscht und niemand kann etwas positives über diese Casino Bemerken,ich bitte sie deren Lizenz gründlich überprüfen zu lassen sie Verstehen warum ich so aufgebracht bin hier kommt man mit ohne einer Lizenz prüfen nicht weiter,ich bedanke mich bei Casino Guru für ihr Beistand

And still nothing happens, I asked several times today and I always got the same long answer but that it is normal to attract customers with a scam and that their needs are not met, I have never come across such a scam institution as the kinbet online casino and I wish all other players not to make the same mistake and fall for the kinbet casino, that is a bottomless impudence

Und es passiert immer noch nichts,ich habe heute wieder mehrfach nachgefragt ich bekam immer die selbe weitläufige Antwort aber das es normal seie das man die Kunden mit einer Betrugsmasche wirbt und deren Bedürfnisse nicht nachkommen würde ich habe noch niemals so eine Betrugsinstitution wie das kinbet online Casino kennen gelernt und ich wünsche allen anderen Spielern nicht den selben Fehler zu machen und auf das kinbet Casino reinzufallen,das ist eine bodenlose Frechheit

I would like to thank everyone who contributed to me receiving my winnings from the kinbet online casino. I think it was a processing error, but I will continue to give the kinbet online casino the chance to keep me as a customer. Kind regards.

Ich bedanke mich für alle Mitwirkenden,das ich mein Gewinn vom kinbet online Casino erhalten haben,ich denke das es sich um einen Bearbeitungsfehler gehandelt hatte,ich werde trotzdem weiterhin den kinbet online Casino die Chance geben mich weiterhin als Kunden zu behalten lg.

Dear Patrick and Casino Guru Team,  

Thank you for your patience regarding this matter.

We sincerely apologize for the delay in processing the withdrawal. The issue was due to a processing delay, and we are glad to confirm that it has now been successfully resolved.  

We appreciate your understanding and regret any inconvenience this may have caused. If you have any further questions, please do not hesitate to reach out.  

Best regards,  

KinBet Casino Team

Dear Nutzername,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru