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I requested a $200 withdrawal. They claim that payments are processed within 3 business days, yet I’ve been waiting for 8 days. Live support keeps giving me the same automated response every time. While depositing money happens within seconds, when it comes to withdrawing, suddenly you have to wait for days. Instead of playing on this site, just burn your money—you’ll have more fun

Dear ermac7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I have patiently waited for two weeks, but I still keep getting the same response from live support every time. I’m not sure how reliable a site can be if it can’t process a payment of just $208 in two weeks.

It’s been 17 days, and there’s still no progress. Live support keeps giving the same response over and over again—it’s really frustrating

After 19 days, they sent my money to my account, you can close the complaint

Dear ermac7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru