KinBet Casino - Pelaajan cashback-pyyntö viivästyy.

Hello, I have a complaint about Kinbet. I deposited over €400 last week, and they don't want to pay me any live cashback on Monday. Can you please help me?

Thank you very much

Hallo ich habe Reklamation wegen Kinbet vorherige Woche habe ich über 400 Euro eingezahlt und die wollen mir keine live Cashback am Montag auszahlen. Vielleicht können sie mir bitte helfen.

Dankeschön

Dear silvamargarida868,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you sure you met all conditions to qualify for this bonus?
• Could you please clarify which cashback bonus you were supposed to receive? Please post the link to the bonus you were interested in here in this thread.
• Have you received a bonus like this before?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear silvamargarida868,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.