KinBet Casino - Pelaaja väittää, että maksu on viivästynyt.

I requested withdraw 800€ (this is maximum per day for me) at 22th august at evening, I waited till mondsy/tuesday I get it was weekend,vip managers said they sped it up, i wrote them at least 8-10 emails, always same answer, my account is verified, I witdhrawn few times before and never any problems. In 2-3 days (even for weekends) I got money on my skrill, which is always my deposit method. I read on their page they have up to 3 working days to process withdrawal, Its 4th working day (mondsy, tuesday and wednesday -its thursday 12pm here, its sick how they treat me as loyal vip player and even ignore my emails now, still pending withdrawal. I also have one more withdrawal for 800€ from sunday 12pm, so its practically even this one late, both withdrawals were requested 3+ workiing days ago. I got none. I want to report them it is sick how they scamm people. I am adding screenshots as proof.

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Dear Micko1120,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But there wasnt any problems till now, in their rules its written as you can see it can take up to 3 working days, so they are breaking rules. Also they dont explain why it takes so much, when i am losing or depositing money there is never problems and they act like the nicest casino. This is missleading and manipulativing, also they dont explain in replies why it takes so long, like robot they repeating that it it sped up and it will be soon processed. So no excuses! This is scam!